New Patient Policies
We at Pain and Spine Specialists of Maryland want to provide the most efficient and pleasurable experience possible. As in all medical facilities, we have certain policies in place to ensure that you receive the time you require to address your needs as well as enhance your experience while in our care. In order to do so we will need your assistance and consideration for the following policies below.
Arrival Time
As a new patient, we ask you to arrive 30 minutes prior to your appointment to fill out your forms. If you have already completed the New Patient Packet, we request you arrive 15 minutes prior to your appointment. The New Patient Packet is located Here. By request, we can also email, fax, or mail them to you directly.
Identification
New patients must bring photo ID, insurance card(s), and copay if applicable.
Co-Pays
All patients must provide co-pays at the time of service.
General Policy
As a courtesy to you and our other patients, a 24-hour notification of any cancellation for your scheduled appointment is required. If a patient fails to give a 24-hour notice for a cancellation, or fail to show up for their scheduled time (no-show), a charge of $75 will be applied and will be due upon their next scheduled appointment.
Due to the nature of our facility, all patients that are prescribed opioid/narcotic medications will be required to sign our Opioid Agreement and may be subject to random urine drug screenings and random pill counts. Non-compliant patients may be discharged from the practice per provider discretion.
Urgent Matters
If an urgent (but non-emergency) matter occurs after hours that requires the need to speak to the physician on-call, please call the main office number and you will be prompted to leave a voicemail.
NOTE: If the situation is an emergency, we recommend immediately calling 911 or going to the nearest Emergency Room for immediate medical attention.
Procedure Policy
Patients who have been selected to receive procedural treatments will be required to arrive 15 minutes prior to their appointment unless scheduled otherwise.
Insurance Accepted
We accept all insurances, Worker’s Compensation, Medicare, and State Medicaid.
Why Choose Us
We Accept All Insurances
Individualized Patient Care
Patients Seen Within 2 Weeks
Minimally Invasive Treatments
Board Certified Specialists
A Better Quality of Life
I can't say enough good things about Dr Rao, when no one else could tell me what was causing my back pain he helped me find out what the issue was . He is patient and extremely knowledgeable and very good at what he does! I am not surprised that all his staff are kind , caring and patient in their quest to help me have a better quality of life.