WHAT TO EXPECT

At Pain and Spine Specialists, we are dedicated to providing the highest quality of patient care and services and truly have your comfort in mind. Our mission is to make everyone who walks through our doors feel as comfortable as possible. Extensive research has been conducted and analyzed in order to improve each patient’s experience.

Upon Arrival

  • Each patient will be greeted pleasantly by a liaison who will assist with every facet of his or her visit.
  • Any family that accompanies the patient will be offered comfort snacks and beverages while they wait.
  • Each patient will be personally escorted back and introduced to one of our treatment specialists.

While Visiting

  • Two large flat screen TVs are provided in the waiting room.
  • An audio system has been installed to accommodate patients while waiting in our new consult rooms and while receiving treatment.

Post-Consult/Procedure

  • Each patient receives a brief survey regarding their experience and has the opportunity to help us learn how we can make future improvements.
  • A follow up phone call will be made to address any questions or concerns.

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